Contact Royal Balc
We're here to help you discover your perfect fragrance and provide exceptional customer service.
Get in Touch
Business Hours
Note: WhatsApp and email support are available 24/7. We'll respond to all inquiries within 24 hours during business days.
Frequently Asked Questions
How long does shipping take?
We offer free standard shipping (5-7 business days) and expedited shipping (2-3 business days) across Canada and the US. International shipping is available upon request.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your fragrance, contact us for a full refund or exchange. Items must be in original condition.
Are your fragrances long-lasting?
Yes! Our fragrances are crafted with high-quality authentic oils ensuring 6-8 hours of longevity with excellent projection. We stand behind the quality of every bottle.
Do you offer custom fragrances?
We're always exploring new fragrances! If you have a specific scent in mind that's not in our collection, reach out to us - we love creating new interpretations for our customers.
Ready to Connect?
Whether you have questions about our fragrances, need help with an order, or want personalized recommendations, we're here to provide exceptional service.